Have a question about an online casino operator or need to get in touch with us? This page explains how we work and how to reach us.
How can you get in touch with our team?
We review your messages through the contact form available on this website. Share your question, feedback, or concern, and we’ll respond within five working days. We read every submission, though our small editorial team means we may not be able to reply to every inquiry. Priority goes to factual corrections, reports of broken features, and questions about our methodology.
What kinds of messages do we respond to?
We engage with readers who ask about our coverage, spot errors in our content, or want to understand how we evaluate operators and products. We don’t provide customer support for casino accounts—if you need help with your account at an operator, contact their support team directly. We also can’t advise on legal or financial matters or investigate individual account disputes; those require communication directly with the operator.
Where does the information about the operator come from?
The operators we cover are licensed by gaming regulators in their respective jurisdictions. Information about an operator’s license—including its number, jurisdiction, and regulatory status—is published by the operator on their own website. You can verify those details independently through the regulator’s public registers. Our site focuses on reviewing and explaining what operators offer, not on verifying their regulatory credentials; that responsibility rests with each regulator and the operator themselves.
What if you need support with problem gambling?
If you or someone you know is struggling with gambling, several organisations across Great Britain provide free, confidential help. GamCare operates a national helpline at 0808 8020 133 and offers online tools and counselling. Gamblers Anonymous hosts peer-support meetings and can be reached at 0330 094 0322. For residential treatment and support services, the Gordon Moody Association is available at 01384 241292. The National Problem Gambling Clinic, part of the NHS, provides clinical assessment and treatment through the number 020 7381 7722. All of these services are available to anyone affected by gambling harm, whether they’re the person gambling or a family member concerned about someone else.